Our refund and returns policy lasts 1 year from date of purchase. Prior to 1 year passing since purchase, we will repair or replace your light free of charge and we will pay for shipping. All we ask is that you provide detailed feedback on the performance of your light during the first year via email. This will allow us to improve our products based on customer feedback. If 1 year has passed since your purchase, we will offer to repair your light for the cost of parts and shipping.
Unfortunately, we cannot offer refunds after an item has shipped.
We cannot offer repair or full replacement on our mounting system kit as it has no electronic or mechanical parts. However, if you find that there is something defective regarding something in your mounting kit, we will do everything we can to make it good of course. If you choose to add the optional solar panel and it fails to charge your 12v battery as expected, we will replace it after testing it in house. We only ask that you pay the shipping to send it to us.
To return your product for repair or replacement, you should mail your product to:
HOGFADER 14350 Schiller Rd. Houston. Tx. 77082
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.